Sports / Casino
Your account data belongs to you, and this policy explains exactly what we collect, why we collect it, and how you can review or update it. Access to 51jili depends on local law and is available only where permitted in your region.
When you create an account or carry out a transaction on 51jili — whether that is a GrabPay top-up, a PESONet transfer, or a Bank Transfer to your wallet — we collect certain information to make that process work. This includes your registration details, your transaction records, your device type, and the way you navigate the lobby. We do not sell your personal data to third parties for marketing. Data shared with payment processors like GrabPay, PESONet, and Bank Transfer is limited strictly to what those channels need to complete your transaction, and it is governed by their own published terms. We retain account records for as long as your account is active and for any period required by applicable regulations in the regions where access is permitted. After that window closes, we delete or anonymise records in line with our internal retention schedule. If you have a question about a specific data point — say, a wallet transaction record or a login log — the fastest path is through our support channel, where our team can pull the relevant record and walk you through it. Jurisdiction and eligibility for this service depend on local law; this policy applies only where 51jili operates under applicable local regulations.
This policy covers data that moves through your 51jili account directly. It does not extend to third-party services or payment processors who operate under their own policies. Use this section to understand the boundary clearly before you raise a data request.
Covers your login credentials, session activity, and any profile details you enter when creating or updating your account. We store these to verify your identity and keep your account secure on the platform.
Covers wallet activity processed through 51jili's own system — deposits recorded against your account, withdrawal requests and the status updates shown in your transaction history. Payment rails like GrabPay have their own separate policies.
Covers your in-session behaviour — which game categories you open, how long a session runs, and device or browser signals we use to keep the lobby loading correctly on your phone. We use this to improve navigation, not for third-party advertising.
Does not cover data handled by payment processors, game content studios, or any external link you follow from our pages. Once you leave the 51jili domain, the receiving service's own privacy terms apply and we have no control over that data.
Your rights under this policy are practical and actionable, not abstract. You can request a copy of the account data we hold on you, ask us to correct any detail that is wrong, or raise a question about a specific record such as a transaction entry or a login timestamp. To review your stored records, start from your account dashboard after login — the transaction history and account details sections show the data points we hold in real time. If you spot something that needs correcting, you can update basic profile fields directly in the account settings page; for fields that require verification, send the correction request through our support channel with the relevant details. If you want to close your account and have your personal data deleted, submit that request through support as well — our team will confirm the steps, including any retention period that applies under local regulations. We aim to respond to all data requests within the timeframe set by applicable rules in regions where 51jili operates.
Log in and open the account dashboard. Your transaction history, login activity and stored profile details are all visible there. If a record is missing or unclear, note the date and type then contact support with those specifics.
Basic profile fields are editable directly in account settings. For verified fields — such as your registered mobile number or linked payment method — submit the change through support with the required verification details we ask for.
If you are unsure what a specific data point means or why it appears on your record, contact support and reference the exact field or transaction. Our team can explain the data category and its source without requiring a formal written request.
Send a deletion request through our support channel. We will confirm the scope of what will be removed, note any records we are required to retain under local regulations, and give you a written confirmation once the deletion process completes.
Privacy questions are handled through the same support channels as account and wallet queries — so if you already know how to reach us, you know where to go. Our team can pull specific records, walk through a correction, or explain what a data category means. For sensitive requests such as data deletion or a full account export, use the email channel so there is a written record of the request and our response.
Open the chat widget from any page while logged in. Identify your query as a privacy or data matter so the agent can route it correctly. Useful for quick questions about what a specific record shows or why a data point appears.
For formal data requests — correction, deletion, export — email our support address from the address registered to your account. Include your account reference and the specific data point or action you are requesting. We confirm receipt and follow up in writing.
The account settings page lets you update editable profile fields without contacting support. Check there first before raising a support request — common details like display name and notification preferences are managed directly from that page.
Transparency about data handling is not a checkbox for us — it shapes how we build account tools and support flows. This section explains the four areas where your data intersects with how 51jili operates, so you know exactly what to expect.
We use session cookies to keep you logged in and to remember your lobby position between visits. Analytics cookies help us see which game categories load well on mobile and which pages need attention. You can manage cookie preferences from the settings link in the site footer.
Password data is stored in encrypted form and never visible to support agents. When you log in from a new device, our system flags the session for your awareness. You can review active sessions from the security section of your account settings and end any session you do not recognise.
Active account records are kept for as long as your account remains open. After closure, we retain only what applicable local regulations require, then delete or anonymise the remainder. The exact retention window depends on the data category and the jurisdiction where your access is registered.
When we update this policy in a material way, we post a notice on the account dashboard after your next login so you see the change before continuing. The effective date at the top of this page always reflects the current version. Continued use of the account after a policy update constitutes acceptance of the revised terms.
These are the questions we get most often from account holders in the Philippines about how their data is handled. If your question is not here, contact our support team directly through live chat or email.
We collect the details you enter during registration — your name, contact information and the credentials you create. After registration, we also record your transaction history, session activity and the device type you use to access your account. We do not collect data beyond what your account and transactions require.
We share data only with the services needed to run your account — payment processors like GrabPay, PESONet and Bank Transfer receive only the transaction data they need to complete a transfer. We do not sell your personal data to advertisers or unrelated third parties.
Log in and open your account dashboard. The transaction history section shows your wallet activity, and the account settings page shows the profile data we hold. For a full data export or records not visible in the dashboard, contact support by email from your registered address.
Yes. Basic profile fields are editable from the account settings page after login. For verified fields such as your registered mobile number, submit a correction request through our support channel with the details we need to verify the change. We confirm all corrections in writing.
When you request account closure, we delete or anonymise your personal data once the retention period required by applicable local regulations has passed. We send written confirmation when the process is complete. Submit a closure and deletion request through the email support channel using your registered address.
Transaction data sent to GrabPay or processed through Bank Transfer and PESONet is limited to what those channels need to complete your payment. Password and credential data is encrypted and not visible to any support agent. You can review and end active login sessions from the security section of your account settings.